Mirror Labs Privacy Policy

1. Scope

This policy applies to Mirror Labs websites, hosted services, apps, and browser extensions (collectively, the “Services”). It is intended to be broad enough to cover Shopify integrations, Chrome extensions/apps, and standalone Mirror Labs products.

If a specific app has additional requirements imposed by a platform or law, that app may include a supplemental in-product privacy notice that works together with this policy.

2. Information we collect

• Account and contact information (such as name, email, and billing details).
• Service usage information (features used, timestamps, and diagnostic events).
• Device and technical information (browser type, operating system, IP address).
• Support communications and feedback you provide.
• Data required for app functionality, which differs by product type (for example, store/catalog data for ecommerce integrations or page context for extension features).

3. How we use information

• Provide, operate, secure, and improve our Services.
• Deliver core app functionality and user-requested workflows.
• Respond to support requests and communicate service updates.
• Prevent abuse, fraud, and security threats.
• Comply with legal obligations and enforce applicable terms.

4. Data sharing and third-party services

We do not sell personal information. We may share information with trusted service providers that help us operate the Services (such as hosting, analytics, payments, customer support, and infrastructure providers), subject to contractual safeguards. We may also disclose information when required by law or to protect rights, safety, and platform integrity.

5. Shopify app-specific practices

For Shopify apps, Mirror Labs may access and process merchant store data required to provide app functionality, such as store configuration, product metadata, and operational records available through approved Shopify APIs and scopes. We use this data only for app functionality, support, security, and service improvement.

6. Chrome app/extension-specific practices

For Chrome apps/extensions, Mirror Labs collects and uses only data needed for the extension's disclosed functionality. Permissions requested by an extension are limited to what is reasonably required for operation. We do not use Chrome extension data for unrelated profiling or ad targeting.

7. Standalone app-specific practices

For standalone Mirror Labs apps (including web, desktop, and mobile apps), we process only the information required to deliver the requested features, maintain reliability, and improve performance. Additional data fields, if any, are disclosed within the app experience where collection occurs.

8. Data retention and deletion

We retain data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data or account by contacting us using the details below. We will process verified requests within a reasonable timeframe, subject to legal or security retention needs.

9. Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise applicable rights, contact us at [email protected].

10. Policy updates

We may update this Privacy Policy periodically to reflect product, legal, or operational changes. When we do, we will update the effective date above. Continued use of the Services after an update indicates acceptance of the revised policy.

11. Contact us

For privacy questions or requests, contact Mirror Labs at [email protected].